Private line or utility side
Responsibility generally changes around the meter, but exact ownership and local utility rules should be confirmed before work is authorized.
Protect the line that feeds the property
Find and repair leaks, breaks, restrictions, and failed connections in the private water service between the meter and the building, with route and access planned before excavation.

Watch for these signs
Service scope
Make a useful decision
The symptom is only the starting point. These details help separate a lasting repair from a short-term patch.
Responsibility generally changes around the meter, but exact ownership and local utility rules should be confirmed before work is authorized.
Landscaping, concrete, driveways, walls, pools, irrigation, and other utilities can make a reroute more practical than following the original line.
A clean localized break may support a spot repair. Repeated leaks, poor material, or inaccessible routing can favor replacement.
Phoenix Valley context
A service leak may soak into the ground without making a dramatic puddle. Meter testing, pressure behavior, route clues, and targeted locating help avoid blind digging.
Planning the work
What happens next
We verify meter behavior, building shutoffs, pressure, and visible clues.
The private service and likely route are narrowed and utilities are considered.
Repair, reroute, and replacement options are reviewed with access impacts.
Approved work is completed, pressure-tested, and checked for leakage.
Common questions
Continuous meter movement with all building water off, wet ground, pressure loss, or unexplained use can point to a service leak. Irrigation and building leaks should be isolated as part of the test.
Often the property owner is responsible for the private service after the utility's connection or meter, but boundaries and local rules vary. Confirm with the water provider and property documents.
Sometimes. A new route can avoid concrete, structures, repeated failure areas, or inaccessible paths. Pipe sizing, utilities, code, pressure, and final connections all need planning.
Keep researching
Get help
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