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SMS terms and conditions
Last updated September 23, 2026. These terms cover text messages from One Call Plumbing Services, operated by ACR BUSINESS SERVICE'S LLC. One Call OS is the software our team uses to manage communications.
Choose the messages you want
Service messages: If you select the service-text option on our service request form, we may send automated scheduling confirmations, appointment reminders, technician arrival updates, estimates, invoices, and replies related to your requested service.
Promotional messages: If you separately select the promotional-text option, we may send automated special offers, service promotions, and seasonal reminders. Agreeing to service messages does not enroll you in promotional messages.
Both options are voluntary, initially unchecked, and apply only to One Call Plumbing Services. Consent is not a condition of purchase. You can request service without choosing either text option. Providing a phone number, being an existing customer, or having a record imported into One Call OS does not by itself provide text-message consent.
How to enroll
On a service request form, enter the mobile number you control, select the message category or categories you want, review these terms and our privacy policy, and submit. We retain the consent choices, disclosure version, source page, number, and submission time. Do not enter another person's mobile number without their authorization.
Frequency and charges
Message frequency varies with your service activity and the choices you make. Message and data rates may apply according to your mobile plan. Your carrier's charges are your responsibility.
Stop messages or get help
Reply STOP to any message to stop texts from that sending number. You may receive one confirmation of your opt-out. STOP applies to all message categories sent from that number. To enroll again, contact us so we can confirm your preferences; replying START can remove a carrier-level block but does not enroll you in a new category of marketing messages.
Reply HELP for help, call 480-663-2255, or email info@azplumbers.com. You can also use these contact methods to withdraw consent or report a changed or reassigned phone number.
Employee work alerts
Employees may separately opt in to One Call Plumbing Services work texts, including dispatch, job assignments, schedule changes, and work reminders. Employment or possession of a work account does not automatically enroll someone. Employee consent does not enroll them in customer promotions. Employees can use One Call OS and coordinate directly with their supervisor without receiving texts.
To enroll, complete the employee SMS consent form and return it to the office. Keep a copy for your records. Frequency varies with work assignments; message and data rates may apply. Reply STOP to stop or HELP for help.
Delivery and privacy
Text delivery is subject to carrier availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Do not rely on texts for emergencies; call 911 for an immediate threat to life or safety, and call our office for urgent service needs.
Our privacy policy explains how we protect mobile information and consent records. We do not sell or share messaging consent for third-party or affiliate marketing.
Changes and contact
We may update these terms by posting an updated date. A change does not grant permission for a new message category without the required consent. Contact One Call Plumbing Services at info@azplumbers.com or 480-663-2255.